Projects

American Foundation for the Blind

• Conducted a competitive analysis of existing qualitative data analysis software (QDAS) to identify accessibility gaps, then co-facilitated user interviews and an accessible co-design workshop with a 6-person research team (3 blind, 2 low-vision, 1 sighted) to define design requirements for a native QDAS application.
• Synthesized insights from iterative usability testing across low- and mid-fidelity prototypes, including a screen-reader-compatible mid-fi web app to validate interaction patterns and accessibility with blind and low-vision researchers ahead of final design.
• Designed high-fidelity, accessible UI in Figma informed by testing insights, and produced organized documentation for development hand-off.

Work Experience

EY, San Jose, Costa Rica

• Completed in 6 months, redesigned the end-to-end UX/UI of an inventory management and delivery Android app with Figma for a drink distribution company with multiple user flows across 4 distinct user roles, established a scalable component library and design system, and followed user-centered design principles and strategies to reimagine the user interface and increased retention and efficiency by 30%.
• Organized stakeholder co-design and ideation workshops using FigJam to define product requirements and feature prioritization, and create an action plan that was executed during the project.
• Interviewed users and conducted contextual inquiries to surface key friction points. Wrote over 50 user stories informed by affinity mapping and synthesis of research findings, and created user journeys and user personas to explain new features and provide clarity for the development team for seamless implementation.
• Designed an internal web dashboard and conducted accessibility audits to ensure WCAG 2.1 AA compliance.

Symbiotic, San Jose, Costa Rica

• Spearheaded the first design for a payment terminal app sold as a service to banks in 14 different countries; rebranded the look and feel of the app according to the branding requirements, resulting in 6000 active users processing 3 million dollars in payments, following an iterative design process incorporating user feedback.
• Designed the information architecture and interface for a responsive e-commerce order management dashboard (Android tablets), structuring the check-pack-dispatch workflow for a grocery store client; iterative usability testing reduced human error by 15% and improved operational efficiency.
• Managed concurrent B2B design engagements, including an Android tablet valet parking management system and an iOS mobile credit card referral program application.
• Edited and animated over 30 promotional videos for socialmedia.

University of Costa Rica, San Jose, Costa Rica

• Created social media graphics and handheld programs for over 50 concerts and activities organized by the School of Music.
• Prototyped a website mockup for an international physicsconference with over 50 attendees. In charge of printed materials for theevent.
• Designed 18 wall arts for the Faculty of Pharmacy 120thAnniversary permanent exhibition. Designing a historical timeline detailingthe history of their school.